Knowledge Central is a complimentary educational experience designed to help dealers strengthen their businesses and stay ahead in a competitive market. Hosted at every Market on Friday, this dynamic program features multiple expert-led sessions across three convenient time blocks: 8:45–10 am, 10:30–11:45 am, and 1:30–2:45 pm.From timely industry insights and practical leadership strategies to a deeper understanding of how Do it Best Group supports your success, Knowledge Central delivers valuable tools you can put to work immediately.
Room 102
Scott Morrison, Do it Best
Learn strategies to cut waste, enhance workflow, and increase operational efficiency. Leave equipped with several practical ideas (such as reducing second-run truck turnaround times, determining optimal truck loading zones, and calming traffic patterns) to build a more organized, efficient, safe, and customer-focused operation.
Rooms 103 & 105
Lindsay Boccardo, Lindsay Boccardo Training and Coaching
Welcome to High Achiever Land–a place where perfectionists and leaders end up when they’ve put others before themselves for too long. Learn how to manage your energy and create and maintain your boundaries while coaching different generations.
Room 107
Jennifer Zerwer, True Value
Discover the step-by-step process for successful retailing of live plants. Learn display ideas, how to order plants, and easy in-store plant care. If you’re thinking of entering this profitable category or just want to improve your current program, this is the session for you. Plus, gain tips and tricks from a few of our key partners. Don’t miss your chance to learn more about the live goods business and get started today!
Rooms 201, 203, & 205
Nick Flores, Do it Best
Join our store operations specialists for a hands-on walkthrough of key best practices from the new Store Operations Guide. This session focuses on practical, actionable steps you can implement immediately to improve efficiency and drive profitability for your store.
Rooms 108, 110, & 112
Skiler Lehman and Corbin Prows, Do it Best; Chris Kotsovos, True Value
Explore the fundamentals of managing your ecommerce orders and learn best practices for maximizing sales through the True Value eCommerce platform. Gain insights into how to leverage national campaigns, utilize Local Google Shopping effectively, and enhance your store’s visibility through your microsite by building strong local SEO. Even if you’re just getting started, this presentation equips you with practical strategies to grow your digital sales success.
Room 111
Erin Starliper, Ryder
Get ready to elevate your store operations and delight your customers! Discover how this collaborative logistics platform maximizes your daily activities for greater efficiency and satisfaction. You’ll learn how to update customers on missing or damaged items, minimize surprises, and keep operations moving without delays.
Rooms 201, 203, & 205
Christina Daves, PR for Anyone®
Are you tired of being the world’s best-kept secret? In today’s marketplace, visibility is everything. There is no greater way to be “known” than through the media. This session teaches you how to leverage your expertise, gain free media exposure, build trust, and drive foot traffic and sales through public relations.
Rooms 104 & 106
Stefanie Couch, GRIT Blueprint
Learn how the latest advancements in AI can be applied to streamline operations, enhance customer experiences, strengthen social media efforts, and improve training programs. Walk away with actionable tools to stay competitive and achieve long-term success in today’s fast-paced digital world.
Room 102
David Geipel, Cyncly
Discover how Cyncly’s industry-leading AI software helps dealers grow sales, streamline design-to-order processes, and deliver exceptional customer experiences. Learn how integrating design, pricing, and order management transforms both showroom and installation workflows. Ideal for kitchen, bath, and furniture retailers aiming to increase efficiency and scale their business.
Room 107
Dan Reed, True Value
Learn how to help your customers choose color to achieve the mood and results they’re looking for, including how to use a color wheel and techniques to create impactful design using paint.
Rooms 103 & 105
Skiler Lehman and Corbin Prows, Do it Best
Discover the power of Do it Best Ecommerce to ignite your business! This session explores the importance of and latest updates from Ecommerce for your Do it Best store. Learn how the power of extended customer reach, 24/7 sales capability, and unlimited marketing and branding opportunities set you apart from your competitors.
Whitney Bandemer, WB Consulting
Learn how to identify the root causes of employee disengagement and apply EI principles to rekindle motivation in your team. Discover practical strategies for connecting with unmotivated staff, addressing underlying concerns, and creating an emotionally intelligent environment that naturally inspires renewed commitment and performance.
Room 102
Scott Wright, NHPA
Take a deep dive into how retailers can create a sales floor that’s built to sell. Using data from NHPA’s Cost of Doing Business Study and its recent Merchandising for Profit Study, we examine how high-performance retailers are getting more out of their selling space and share tips for maximizing every inch of your selling area.
Rooms 108, 110, & 112
Gina Schaefer, A Few Cool Hardware Stores
Whether you lead a small family-owned enterprise or a large national company, the steps to a successful succession plan are crucial. Hear about the costs, pitfalls, and triumphs of a succession journey and the essential steps to craft your own succession plan and ensure your business's future success.
Room 111
Merideth DeDecker
Benefit from a thorough review of recent Do it Best enhancements in the Epicor Eagle and Propello POS systems, designed to better support your operation. Learn how to access new features built with Do it Best programs and workflows in mind.
Rooms 201, 203, & 205
Sean Henson, True Value
Learn from a panel of members and retailers on how they creatively promote their stores through social media, traditional media, and events.
Rooms 103 & 105
Rod Bristol, Profit Soup
Your annual budget and operating plan are only as good as the assumptions you made while creating them. We’ll practice setting assumptions for key aspects of your operating plan and create a comprehensive, month-by-month budget that improves sales and profits. Establish your big-picture profit goals, develop your sales and marketing plans, and assess the capacity to support your planned growth.
Room 107
Matt Yeoman, Worldpay
This introductory session provides Do it Best members with a foundational overview of the credit card payments ecosystem. Learn how transactions flow from point of sale to settlement, gain insights into key players such as acquirers, issuers, and networks, and discover how each contributes to the payment lifecycle. Whether you’re new to payments or looking to refresh your knowledge, this session equips Do it Best members with the essentials to navigate payment processing confidently.
The LBM Learning Series delivers powerful, real-world education for independent dealers. Expert voices from within and outside the industry share strategies to address challenges in operations, marketing, hiring, and pricing. Get practical takeaways you can put into action immediately.
Join us for a comprehensive two-day training class to gain the knowledge and skills needed to effectively manage a rental operation. You'll not only learn about rental equipment but also acquire essential management techniques to help maximize your profits.
Ryan Robie, Do it Best Rental Program Manager will guide you through the key aspects of starting and running a successful rental operation.